TenX Community Forum

Withdrawal

I noticed that the Tenx App comes with a 4 digit pin under the ‘Card’ Option. If we intend to withdraw money from ATM, may I ask which ATM and is it the 4 digit pin we shall input on the ATM ? Please clarify!

Hi @bytez,

Once you have an active TenX Card, the interface inside the “Card” button changes; there will now be a “Show PIN” button.

You will then be able to tap on the “Show PIN” button to reveal the 4-digit PIN tied to your card.

For your security, the PIN will only be displayed for 15 seconds before it is automatically hidden again.

Note: this is different to the 4-digit passcode used to unlock your app.

Hope that answers your question. Source is from our Support Centre: https://support.tenx.tech/hc/en-us/articles/115002539931-Where-can-I-find-my-TenX-Card-PIN-

Hi Mike, for my understanding. isn’t all generic ATM using 6 digit pin to withdraw instead of 4? Does the pin work on ATM in this scenario?

You just have to enter the 4 digits and then press Ok/Green.

Hi xqtr, thank you for the advice!