TenX Community Forum

Virtual visa

I have buy a physical visa card, now the tenx app will not show any more I have order the card. I am not from german or austria. So with the new update 3.24.0 (android) it is possible to order both. In the app I can not order the virtual visa card. Can I not use the virtual card until the physical card is availible in my country?

Hey Hienckes,

I don’t really understand what you’re trying to say. The last screenshot shows that your physical card is pre-ordered. The same conditions for the virtual card apply to the countries where we issue our physical cards. So if you are outside of Germany and Austria you cannot get a virtual card.

Yes, you have to wait until the card comes available in your country. Then you can add a virtual card to start using it immediately while you are waiting for the shipment of your physical card.

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