Deactivation of your TenX Visa Card
We are writing to inform you that your current TenX Visa Card can no longer be used. This is due to the card issuer, Wirecard SG, being required to cease operations effective immediately based on the directive from the Monetary Authority of Singapore (MAS).
Your funds continue to be safe and accessible
Your funds are safe and accessible as the TenX Wallet continues to be available so that you can withdraw your cryptocurrency at any time. As always, our Customer Support team is ready to help should you encounter any issues.
Refund for your card
You are eligible for a full refund for the TenX Visa Card. The exact details about the refund process will be shared with you shortly. We appreciate your patience and apologize for any inconvenience.
From all of us at TenX, thank you for being a valued customer and supporter of the TenX Visa Card. We hope that it will be a treasured souvenir of your crypto adventures.